If you are not satisfied with the products you ordered online, you may return them completely free of charge via UPS, within 28 calendar days after delivery.
Return options:
We always advise the best place to return your order to is from where it was purchased.
| Purchased at: | Return to: | If nearing 28 day return limit: |
| Purchased in Store/SF | Return in Store | Store ONLY |
| Purchased Online | Return to Store or Warehouse | Return to Store or Warehouse |
Put item (in original packaging) in a larger box (DO NOT just send the shoe box).
Make sure that you fill in the Return form which was provided with your order with contact details, order number, return reason and put it into the box.
Didn't receive a return form? make sure to fill out the blank one here:
Put the return label in the clear pouch provided, and stick to the box
If you need to print your own return label, you can do so at the UPS portal:
Please see our Label Printing Instructions for more information
Drop your package at a UPS access point or arrange for a collection from your home or work
Receive your refund within 5 - 14 days once the return has arrived at the warehouse
Return via an alternative method
You may prefer to return your item(s) with another courier or by post (e.g Royal Mail, DHL, Hermes). As Sidestep provides a free UPS return label and the option to return items in stores, alternative return methods are non-refundable. Additionally, Sidestep is not responsible if any item(s) is lost in transit when a return has been sent back using an alternative method. We strongly recommend returning your item(s) using the free UPS label provided by Sidestep.
If the return arrives to the warehouse and complies with Sidestep return policy, the item will be refunded.
How much time do I have to return a product?
Due to current restrictions, we have extended our return policy to 28 days, from the day of purchase/date of delivery.
What is the status of my return?
We process all returns as fast as possible but be advised that it could take up to 14 calendar days to process your refund.
Do I have to pay for a return?
No!
Your complete satisfaction is important to Sidestep! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days of delivery.
Please note: returns are only free when sent back using the Sidestep UPS label.
Can I return items from different orders in one box?
No, this is not possible. Each item you are returning will need to be in its original box/packaging, with all original labels attached.
Can I return without original box?
No. Your return will need to be in its original box/packaging, with all original labels attached.
How can I return a gift?
If you have the receipt, and it's within the 28 days of the date of purchase, then Yes, you can simply return using our standard return procedures.
If you don't have the receipt, you may be able to exchange the item in-store (once stores are open again), provided the item is in an unworn condition, with all original packaging and labels attached. The return/exchange is at each store manager's discretion.