Our agents are available from 9am - 8:30pm (CET) Monday to Friday and 10am-5:30pm (CET) on weekends.
Our Chat Bot is available 24 hours a day, 7 days a week and can assist on the following:.
- Check the status of your order
- Get your tracking number
- Check the status of your refund
- Print a return label
- Want to cancel your order
- Have troubles with ordering or your account
When contacting us, please have your Order Number, Email, Address and Mobile number to hand. This will help speed things along once connected.
For more in-depth issues, it's quicker and easier to send us an email detailing your problem. For instance:
- If your product became faulty
- When tracking says your order was delivered but you didn't receive it
- When you have a complaint
All mail can be addressed to our European Headquarters in the Netherlands.
Ir. D.S. Tuijnmanweg 3-5
4131 PN Vianen, The Netherlands