When you return an item purchased online, we are committed to refund you the purchase price as soon as possible. This will never be later than 14 days from the day on which we receive the returned item(s) and verified that they comply with our Return Policy.
The refund will include the cost of the returned goods, and in the case of a full return (when you return all items belonging to the same purchase), you will also the receive back the (outbound) shipping charges (based on the least expensive type of delivery offered by us). If you return only part of the item/s belonging to the same purchase, the shipping charges will not be refunded.
|Purchased at:||Return at:||Refund method:|
|Purchased in Store||Returned in Store||Gift Card or Exchange|
|Purchased Online/SF||Return in Store||Cash/Original Payment/Exchange|
The refund will be issued to the same payment method used for the order, with the following two exceptions:
- When returning an item in one of our Sidestep stores, the refund will be made in cash (unless the original payment was made by credit or debit card).
- If the order was paid by cash on delivery (Netherlands only) the refund will be made by bank transfer to a valid bank account to be provided by you. To speed things up, once you've handed your parcel to UPS, please contact our Customer Care team and provide your billing address, IBAN and BIC.
All prices at the point of sale are final, and therefore we don't offer refunds on price differences.
How long it will take to receive my refund?
Usually, not long! Refunds generally take 3-10 working days to show up on your bank account from the day you receive a Refund Confirmation email from us. The speed entirely depends on your bank or payment provider: some banks are quicker than others.
I haven't received my refund yet
If after 10 working days you still haven’t received your refund, please contact your bank and our Customer Care team.
Please note that if you paid using PayPal or Clearpay, the refund will be issued back to your account and not directly to the card associated with said account.
How soon will I be refunded after canceling an order?
If there is something wrong with your refund, please contact our Customer Care team.
In the first instance, please contact Paypal. You can find more information on their Buyer Protection Resolution page.
If you have already contacted Paypal and are looking for an updated status from Sidestep's end, please contact us.
Yes, you can! Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you.
Although, we recommend that you return your item(s) from where they were originally purchased. If you're nearing the end of the 28-day return period, then we advise to return the item(s) to us via UPS instead.
The refund for items returned in store will be made in cash, unless the original payment was made by credit or debit card. To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.