Once an order has been placed, we are unable to modify it in any way, but if your order hasn’t been shipped yet we will be happy to try and cancel it for you, so you can place a new order using the promo code.
If the promotional code you are using is not being accepted on the website, or has expired please contact us via LIVE CHAT.
There isn't a specific field for a house name, but you can add the house name to the "first line of your address" field.
If you cannot add an available product to the cart, it may be that the item or size you want is sold out, but the website is not showing the stock update.
This can happen with very popular items which sell out quickly within a short timeframe. If this is the case, please try to purchase the item again later, or visit one of our stores!